Refund Policy

Last Updated: January 2025

1. Overview

At Audrey Janell, we are committed to offering products and services designed to inspire, empower, and support your personal journey.
If something isn’t right, we’re here to help.

This Refund Policy explains how returns, exchanges, and refunds are handled for physical products, digital items, and course enrollments.

2. Physical Products (Candles, Merchandise, Apparel, etc.)

Returns & Exchanges

We accept returns and exchanges on physical products within 14 days of delivery if:

  • The item is unused

  • In its original packaging

  • In the same condition it was received

Non-Returnable Physical Items

We cannot accept returns on:

  • Used or burned candles

  • Personalized or custom items

  • Items marked “Final Sale”

  • Gift cards

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days with:

  • Your order number

  • A photo of the damaged item

  • A photo of the packaging

We will replace or refund the item at no cost to you.

3. Digital Products (Downloads, Templates, Guides)

Because digital items cannot be “returned,” all digital product sales are final.

No refunds will be issued for:

  • eBooks

  • Templates

  • Digital downloads

  • Printables

  • Online files

Please double-check your cart before purchasing.

4. Online Courses, Trainings & Programs

All course purchases are non-refundable unless clearly stated otherwise.

Once access has been granted, you receive immediate value through:

  • downloadable materials

  • modules

  • videos

  • community access (if applicable)

For this reason, refunds are not available.

5. Order Cancellations

Orders for physical products can be canceled within 12 hours of purchase if they have not shipped yet.

Once an order has shipped, cancellation is no longer possible.

Digital and course orders cannot be canceled once delivered or accessed.

6. Refund Process

If approved for a refund:

  • Refunds are issued to the original payment method

  • Please allow 3–10 business days for processing, depending on your bank

Shipping costs are non-refundable unless the return is due to damage or error on our part.

7. Shipping Costs for Returns

Customers are responsible for paying return shipping costs unless:

  • the item arrived damaged, or

  • we sent the wrong product

We recommend using a trackable shipping service for returns.

8. Exchanges

If you need a different size, scent, or style and the item is eligible for exchange, we will gladly assist.
Exchanges must be submitted within 14 days of delivery.

9. Final Sale Items

The following items cannot be returned or refunded:

  • Custom-made products

  • Personalized items

  • Discounted/clearance items

  • Digital products

  • Course enrollments

10. Contact Us

If you have questions about this Refund Policy or need help initiating a return, please contact us:

Email: [email protected]
Phone: (816) 867-0649
Address: PO Box, Warrensburg, MO 64093